We strive for clarity and succinctness to make communication of ideas efficient. However, if you feel as if you need to discuss any issue in more depth, we can arrange for a scheduled teleconference. In the future we will be introducing a customer service chat system that will enable multi-tasking and real-time messaging. We'll keep you posted on its development!
We want you to be confident in sharing information with us. In order to foster your trust and protect your information we have enabled security measures such as encrypting data traffic between your web browser and our servers when you are signed into our Help and Information Desk. Additionally, we take the private nature of our relationship with you seriously. Please read our extensive Privacy Policy for those details.
Documenting our work helps us to audit and improve our services as well as to accurately account for time spent on your Order(s). Often an Order's price is set and the Help and Information Systems' time tracking and management functions keep us organized and focused. However, when we are working against a retainer or on a Time and Materials basis, disciplined Help Desk utilization prevents having to guestimate time incorrectly and accidental overbilling. iDotMind follows a "Documented Work" Policy. Your cooperation and full utilization of the Help and Information Desk tools enables compliance and is greatly appreciated.