iDotMind Help

Placing And Managing Orders

We require all work orders to be agreed upon in writing. Please place all service related work orders and any questions you may have in a ticket through http://help.idotmind.com/work-tickets, our work order and collaboration system. You may also place orders for standardized products such as domain names, web hosting, software as a service products, and discounted pre-purchased support packages through our online store or over the phone with a credit card.

If you need more flexible billing and payment options we do extend Net30 terms to clients who qualify. If you are interested please download our credit application here.

If you are a current customer with a product or subscription that requires access to consulting services you must create and access your account by clicking the following link:

http://help.idotmind.com/work-tickets

Mini Work-Ticket Howto:

Give us a call if you need us to walk you through this over the phone. We promise, you're going to love the ticket system after we teach you how to use it. And if you need our updates sent to with a text message instead of email, we can do that too!

1. You start your project by opening a ticket and writing us a memo on what you want.

2. From there we generate a Work Order and attach it as a PDF file. You download the Work Order file and read it. If you agree to us doing the work you state in the ticket, "I Agree to Order Form...." You may also sign and mail or fax back the Order Form with a check.

3. For some of our standard products, and for standard quantities of time you can even buy standard service packages, products, and discounted consulting credits with your credit card online in our store.

4. After we receive payment we will schedule your job and keep in touch with you during it via the Work-Ticket system so you get what you want.

5. It's really that easy!

Benefits

1. Make contacting us easy
2. Enable clear, secure, and documented communication
3. Make placing Orders and tracking progress through the iDotMind as simple as possible (ASAP)
4. Provide you links to resources and learning opportunities
5. Allow us to fairly serve all of our clients and customers

   Our Business and You

   We understand that what we do is very complicated and oftentimes when you hear our developers talk it sounds like Geek. But before you space out again, we need you to understand that as a technology company we are forced to negotiate with other complexities like licensing agreements, copyright and intellectual property, local and federal law enforcement, and even national security and the Patriot Act. As a provider of network services and Internet we are held to a higher standard for how we contribute to the Internet community. Therefore it is important that you please visit and make yourself familiar with iDotMind's policies and legal agreements.
   
   http://help.idotmind.com/legal